Privacy Policy

Information we collect

We may collect personal, account, booking, payment, communication, device, and service-use information. This may include:

• Name, email address, phone number, institution, department, and account details.
• Test bookings, sample labels, sample descriptions, pickup/drop-off details, uploaded reports, and special instructions.
• Payment references, order records, wallet transactions, coupon usage, and invoice-related information.
• Messages, callback requests, support enquiries, notifications, and merchant communications.
• Browser, IP address, cookies, analytics data, and security logs.

How we use your information

We use information to process bookings, manage carts and checkout, verify payments, arrange pickup or drop-off, communicate with partner labs, provide customer support, improve services, prevent fraud, and meet legal or operational requirements.

Testing and sample-related information

Information you provide about samples, tests, reports, medical or scientific context, and laboratory instructions may be shared with the relevant partner lab or service provider only for the purpose of processing your requested service.

Medical and sensitive information

Some services may involve health, diagnostic, biological, chemical, or research-related details. We treat such information with additional care and only use it for the purpose of service delivery, support, reporting, verification, safety, and compliance.

Payment information

Payments may be processed through third-party payment providers such as Paystack, Stripe, wallet systems, or other approved processors. We may store transaction references, order IDs, payment status, and related records, but we do not store full card details on our servers.

Cookies and analytics

We may use cookies, local storage, analytics tools, and similar technologies to keep users logged in, remember cart sessions, measure website performance, improve pages, detect abuse, and understand how users interact with Analysis Africa.

When we share information

We may share only the necessary information with partner laboratories, merchants, payment processors, logistics/pickup teams, email/SMS providers, technical service providers, legal authorities where required, and internal support/admin teams.

Merchant and laboratory accounts

For merchants and partner labs, we may collect business names, lab names, addresses, service areas, payout details, uploaded test information, articles, logos, operating hours, and verification details needed to manage marketplace services.

Uploaded files and reports

Files uploaded during checkout, support, or merchant operations may be stored and shared only with the relevant team or lab for processing the request. Do not upload documents that are unrelated, illegal, unsafe, or not required for the service.

How we protect information

We use practical administrative, technical, and access-control measures to protect information. However, no website, payment system, or online transmission is completely risk-free. Users should also protect their passwords and account access.

How long we keep information

We keep information for as long as needed to provide services, resolve disputes, keep transaction records, support users, comply with business/legal obligations, prevent fraud, and maintain service history. Some records may be retained after account closure where required.

Your choices and rights

You may request access, correction, update, or deletion of certain personal information, subject to identity verification, technical limitations, ongoing orders, payment records, legal obligations, fraud-prevention needs, and record-keeping requirements.

Children’s privacy

Analysis Africa is not intended for unsupervised use by children. Where a minor’s sample, medical test, or laboratory service is booked, it should be done by a parent, guardian, school, institution, or authorized adult.

Updates to this policy

We may update this Privacy Policy to reflect service changes, legal requirements, payment integrations, marketplace updates, or security improvements. The latest version will be posted on this page.